Terms & Conditions

Story Butchers Terms, Conditions and Returns Policy
If you’re not entirely satisfied with your order then please contact us for a quibble free refund. You must do this within 7 days of receipt of your order. We don’t require return of the meat but as a small business, we would appreciate you giving us your feedback on how we can improve things next time.

If you choose a recurring box (fortnightly or monthly delivery) an account will be created for you with Realex our payment gateway. They will store your card details securely. Your card will be billed automatically 2 days before each delivery date. You can cancel the box at any time by logging in to your account . If you wish to vary the contents of your box or take a holiday, please contact us via email or telephone. Note we need at least 1 weeks notice to make changes.

There’s a minimum two day turn around between ordering and delivery. So for Friday delivery order by close of play Tuesday. If you miss the deadline, the order will be delivered the following week.

Your email address will be automatically added to our mailing list. We’ll only send out what we think is relevant information and we’ll never pass your email to anyone else. Follow the unsubscribe options at the base of a newsletter if you wish to opt out.

To ensure your meat is kept in the best possible condition, we deliver your order in an insulated box. If you DON’T need the box, please tell us in the checkout notes. You’ll be saving our costs and helping the planet at the same time.